FAQ

If you have any question or need help,
you can contact us to assist you.

  • Payment Options

    • What payment methods can I use?

      You can use Credit Card, Visa, MasterCard, American Express, Maestro, iDeal, Paypal or Apple Pay

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  • Shipping and Return Options

    • What is your Return Policy?

      If your ordered item does not meet your expectations, you have the option to return your order within 30 days of delivery.

      Returning your order is at your own costs, and the item must be in its original condition and packaging to be accepted.

      Returning your order at our brandstore is always free of charge!

      There are a few items that can’t be returned:

      • Clearance items
      • Gift cards
      • Made To Order items
      • Items marked ‚ÄúNon-Returnable‚ÄĚ on the sale page
      • Items you have already assembled

      However, if your item is damaged or broken, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

      Please get in touch with our Customer Care team to discuss your return. They are happy to provide you with all the necessary details to complete your return. You can contact us on +1 646 396 0455 or ny@moooi.com.

       

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    • How much does shipping cost?

      We offer Free Shipping on all orders over $ 100, with exceptions of Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

      Orders that do not meet the $100 threshold are charged a $10 flat rate shipping fee.

      Pick Up at our Brandstore is always free of charge.

      If you live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands additional shipping fees may apply. Please contact us on +1 646 396 0455 or ny@moooi.com.

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  • Technical Support

    • Where can I find more product details?

      More product details are available from the widget on product’s page. These include,¬†for example, technical specification, drawings, installation manuals and images.

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    • What is my warranty?

      Your warranty is 1 year. However, you can extend this by registering your product using The Button. For more details about The Button, please click here.

      You can download Moooi App from App Store or Google Play.

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    • What is The Button?

      The Button is Moooi’s secret agent that proves product’s authenticity. You can find it supplied with all products. Tap it with your phone to register your product via Moooi app thus extending warranty.

      For more details, please click here.

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    • Do you supply light bulbs?

      All designs using integrated LEDs are fitted with the light source.

      Moooi does not provide standard bulbs. However, Random light II is an exception as it comes with LED screw-on bulb.

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    • What is an integrated LED?

      Integrated LEDs are built into the fixture itself. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Moooi.

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    • Can I change LEDs?

      Our LED lights use integrated LEDs. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Moooi.

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    • How long do LEDs last?

      Lifespan of LEDs depends on the product. You can find this information in the product page widget.

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    • What colour are your LEDs?

      LED colour will depend on the product in question. Please check the information in the product detail page widget.

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    • What is the comparison between incandescent and LED bulbs?

      LED light brightness is always expressed in Lumens. In order to calculate approximate comparison value to the incandescent bulbs, please refer to the table below.

      100-150 lumen….. approx 15 watt

      200-300 lumen….. approx 25 watt

      400-500 lumen….. approx 40 watt

      500-800 lumen….. approx 60 watt

      700-1000 lumen….. approx 75 watt

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    • Are your lights dimmable?

      Most of our lights are dimmable. For the ones that are fitted with LEDs, dimming driver specification can be found in the product detail page widget. However, for the lights that use standard bulbs, dimming function will depend on bulbs used.

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    • Which dimmer can I use with my Moooi light?

      Due to the large variety of available dimmers on the market worldwide, Moooi is unable to test each individual brand/ model.

      For the lights using integrated LEDs, driver specification is in the product page widget. We therefore suggest you speak to your electrician to advise a compatible dimmer unit.

      For the lights that are not provided with bulbs, please refer to the specification of the bulb purchased.

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    • Are your lights DALI compatible?

      To check if our lights are compatible with DALI systems, please refer to the product page widget.

      All lights that require standard bulbs will depend on the bulb purchased.

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    • Do your lights come supplied with different plug options?

      To see the specification of the plug used, please refer to the product page widget.

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    • Do you do bespoke sizes or finishes?

      Apart from the upholstery, which is made-to-order and can use customer-own fabric options, we do not produce custom products. However, if you are a trade client requiring a large quantity for a project, please contact us at sales@moooi.com

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    • Where can I see combination options for modular pieces of furniture and upholstery?

      All our modular pieces of furniture as well as upholstered designs have a configurator built in. We invite you to play with it and get creative!

      The link to the configurator is in the product page widget.

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    • What are the wood finishes you offer?

      Wood finishes will vary depending on the product. Please refer to the product page widget.

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    • What are the upholstery fabric options?

      For all our upholstered designs, you will find a configurator on product’s page where you can see available fabric options. Please note, most of our designs allow for the Customer Own Fabric/ Leather pending approval from our team. Please provide us with an A4 fabric sample before purchasing your fabric.

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    • Where can I find technical specification of the fabrics?

      You can find technical specifications of the fabrics used in our collection listed on the fabric detail page. When viewing the product page, please click ‘view fabric options’ and select desired fabric range.

      This will show information like lightfastness, pilling, fire test, abrasion, composition and cleaning instructions.

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  • Trade Accounts

    • How can I get a Trade Account?

      We are pleased to welcome architects, interior and lighting designers, as well as other Trade partners. Please contact us on +1 646 396 0455 or ny@moooi.com to set up your account.

       

       

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