FAQ

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If your ordered item does not meet your expectations, you have the option to return your order within 30 days of delivery.

Returning your order is at your own costs, and the item must be in its original condition and packaging to be accepted.

Returning your order at our brandstore is always free of charge!

There are a few items that can’t be returned:

• Clearance items

• Gift cards

• Made To Order items

• Items marked “Non-Returnable” on the sale page

• Items you have already assembled

However, if your item is damaged or broken, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Please get in touch with our Customer Care team to discuss your return. They are happy to provide you with all the necessary details to complete your return. You can contact us on +1 646 396 0455 or ny@moooi.com.

We offer Free Shipping on all orders over $ 100, with exceptions of Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

Orders that do not meet the $100 threshold are charged a $10 flat rate shipping fee.

Pick Up at our Brandstore is always free of charge.

If you live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands additional shipping fees may apply. Please contact us on +1 646 396 0455 or ny@moooi.com.

Container Table Foot can only be bought as part of the complete table.

If cable management is required for your Container Table, please order special foot that will accommodate this.
Please note, the table top itself is not adjusted and this has to be done by the customer.
For further details, please contact your nearest Moooi sales point (www.moooi.com/store-locator).

Fabric used for some of our decorative pillowcases is a 100% PES printed velour.

Washing instructions:

• Machine wash, reduced spin speed at 40 degrees Celsius or 105 degrees Fahrenheit.

• Do not bleach.

• Dry clean (all solvents except Trichloroethylene).

• Iron at low temperatures.

• Do not tumble dry.

The washing powder should not contain any oxidizing or brightening agents.
In case of dropped liquid or water on the fabric, remove all spills immediately by gently blotting with a clean dry cloth, do not rub.

Yes. Bodhi is decorative wood cover but cannot be used on its own and requires Container Table Foot.

Love sofa comes with the three cushions shown on all our images included in the price.

You can hang Hubble Bubble in many positions whether fully vertical or fully horizontal and at any angle in between.  Please use only two cables to hang it vertically. For any other position, please use all three cables.

Plywood used in the Nut range has a birch cross grain processed inner core. The top layer is made of oak with the veins across its width.

Both chairs come fitted with plastic feet pads. However, felt feet pads are included so these can easily be exchanged to accommodate use on different surfaces.

Placement of the birds in the Perch range is determined by the connection slots. However, the decision on how to arrange small and big birds and which direction they face, is entirely yours.

Perch Tree light comes assembled and preference would be to have clear access point.
In case this is not possible, branches could come off. Please note, this is a very delicate process during which light could be damaged. Therefore, Moooi does not recommend it and should this be done, it is at customer’s own risk. This would void the warranty provided. Please ask for further instruction from the Moooi team.

Leather becomes more beautiful with age when properly cared for. How to do this is explained in our Leather Care & Cleaning Guide.

Dimensions of the driver required to fit within the wall are 110 x 52 x 24mm.
Fitting is suitable for hollow/ dry walls. We do not recommend using it with concrete or stone walls.
For more information, please see installation manual downloadable from product’s page.

Aniline

Aniline is the term designated for leather that is tanned and dyed with no finish on top. The surface is completely natural, and the pores are open. This makes the leather 100% breathable and provides the best seating comfort.

Made from the most high-end raw hides, Aniline leather boasts a natural surface, where the original markings add to an authentic look with loads of character. Each hide is one-of-a-kind and unique. Enjoy a subtle patina that emerges over time and with exposure to light on this comfortable, luscious leather you’ll love.

Semi-Aniline

Semi-aniline is the term designated for leather that is tanned and dyed followed by a pigmented finish and a topcoat. The surface is natural, and the pores are still visible and relatively open. The leather is still breathable.

A light, transparent surface finish gives semi-aniline leather protection against stains and the effects of light while keeping its organic look and feel. The result is a gorgeous, full-grain leather that’s easier to maintain and more resistant to wear and tear, and a comfort factor that feels amazing.

Protected

Leather with a protected surface is the term designated for leather that is tanned and dyed, followed by a strong, pigmented layer and topcoat (the amount of colour layers can vary). The surface is often corrected and/or embossed and the leather is slightly breathable.

The ultimate for durability. Protected leather has a special surface treatment that guards against wear and tear, making it water repellent, dirt-repellent and stain-resistant. The leather is soft and comfortable, with a more uniform look to the surface. Meaning, the natural markings are minimal in leather that’s ultra-easy to look after, designed to last for generations.

Each Heracleum Endless light comes with a small connector part. This part is inserted at the ends of the two units to keep them in straight line. Once fitted, connector is hardly visible.

Should you wish to connect two or more Heracleum Endless units on an angle (90 or 135 degrees), please order separate connector together with the lights.

Please note, each light has two suspension points, one of which is an electrical connection.

IP rating (Ingress Protection Marking) of Moooi lighting fixtures is IP20. This means the product is touchproof and resistant to dust or objects that are over 12mm in size.  It should be installed in dry locations only.

For all our upholstered designs, you will find a configurator on product’s page where you can see available fabric options. Please note, most of our designs allow for the Customer Own Fabric/ Leather pending approval from our team. Please provide us with an A4 fabric sample before purchasing your fabric.

Some of our lights require more than one fixing point. Where this is the case, we have prepared a floor plan to scale. This can be downloaded on product page under ‘Download’ section and is included in the packaging of the product.

Most of our lights are dimmable. For the ones that are fitted with LEDs, dimming driver specification can be found in the product detail page widget. However, for the lights that use standard bulbs, dimming function will depend on bulbs used.

Wood finishes will vary depending on the product. Please refer to the product page widget.

You can find technical specifications of the fabrics used in our collection listed on the fabric detail page. When viewing the product page, please click ‘view fabric options’ and select desired fabric range.

This will show information like lightfastness, pilling, fire test, abrasion, composition and cleaning instructions.

Apart from the upholstery, which is made-to-order and can use customer-own fabric options, we do not produce custom products. However, if you are a trade client requiring a large quantity for a project, please contact us at sales@moooi.com

LED colour will depend on the product in question. Please check the information in the product detail page widget.

The LEDs provided are dimmable, but their colour cannot change.

To check if our lights are compatible with DALI systems, please refer to the specification on the product page.

For all lights that do not come supplied with bulbs, compatibility will depend on the bulb purchased.

When you turn on the Filigree light, it gives a brief flash of light. After that the Filigree lamp will light up normally. This is due to the technical requirements of the driver used and it is not a fault.

If your Filigree light diffuser gets a tear, you can order a repair set. The set also includes manual, gloves and rope. You can order it directly from Moooi or any of our official dealers.

CRI stands for Colour Rendering Index and measures how light affects how you see colours. A CRI chart measures a scale from 0 to 100. The sun, specifically in the afternoon, has a CRI value of 100. The closer a light source is to 100 CRI, the better its colour rendering and the better your visual perception of colours. The LEDs in Moooi lighting designs have a value of about 80 to 90 CRI on the chart.

The Wireless Wall Switch is currently compatible with the drivers used in the following Moooi products:

Heracleum III family

Raimond II R43, R61, R89, Zafu and Dome

Flock of Light 31

Gravity Chandelier

This is because these designs carry a driver that is compatible with the Wireless Wall Switch. Our goal is to gradually implement this driver into More Moooi Lighting designs. Read more about the Wireless Wall Switch here.

Integrated LEDs are built into the fixture itself. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Moooi.

Lumens, also known as ‘brightness’ or ‘light output’, measure the amount of light coming from a light source. The brighter the light source, the more lumens it produces. LED light brightness is always expressed in Lumens. In order to calculate approximate comparison value to the incandescent bulbs, please refer to the table below.

100-150 lumen -> approx 15 watt

200-300 lumen -> approx 25 watt

400-500 lumen -> approx 40 watt

500-800 lumen -> approx 60 watt

700-1000 lumen -> approx 75 watt

To see the specification of the plug used, please refer to the product page widget.

All our modular pieces of furniture as well as upholstered designs have a configurator built in. We invite you to play with it and get creative!

The link to the configurator is in the product page widget.

Due to the large variety of available dimmers on the market worldwide, Moooi is unable to test each individual brand/ model.

For the lights using integrated LEDs, driver specification is in the product page widget. We therefore suggest you speak to your electrician to advise a compatible dimmer unit.

For the lights that are not provided with bulbs, please refer to the specification of the bulb purchased.

Lifespan of LEDs depends on the product. You can find this information in the product page widget.

Input voltage is line voltage or the supply power input. It is the power that supplies a device, like a lighting fixture.

The Button is Moooi’s secret agent that proves product’s authenticity. You can find it supplied with all Lighting and Furniture products. Tap it with your phone to register your product thus extending warranty.

Instructions:
The Button can be found either on the cable or canopy with lighting designs and on sides or underneath with seaters , tables and other designs. Hold your phone over The Button (make sure you’ve got the NFC scanner turned on in your phone settings)
Once The Button is scanned, you should see the link pop up on the screen of your device, which will forward you to our website. It will require you to register and upload the image of your receipt. Once our team checks all information, you will receive an email confirming your registration and extended warranty.

The button works with NFC-technology, that due to new Secure Unique NFC message feature, cannot be copied. Scanning The Button can be done with an NFC compatible device (smartphone and/or tablet). On an Android device this is already installed. To use this on an older version of iPhone you might need to install an NFC app. Once you’ve got this option on your device, you should be able to scan the Moooi Button and register your product.

In case you have issues with registration, please contact us vis service@moooi.com with details of the problem and type of the smartphone used.

For more details, please click Introducing The Button: our digital superhero.

Please note, The Button is not used to operate the light.

All designs using integrated LEDs are fitted with the light source.

Moooi does not provide standard bulbs. However, Random light II is an exception as it comes with LED screw-on bulb.

Colour temperature means how warm or cool the light is, measured in Kelvin (K). The scale of Kelvin for lighting measures from 1000K to 10.000K. 1000K being the warmest and 10.000K being the coolest colour temperature. Most lights in the Moooi collection have a colour temperature around 2700K. This is on the warmer side and provides a pleasant soft glow suited for domestic spaces.

Your warranty is 1 year. However, you can extend this by registering your product using The Button. For more details about The Button, please click here.

Our LED lights use integrated LEDs. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and spares are only available through Moooi.

Watts measure how much electricity (or energy) a light source consumes to reach its claimed brightness (lumens). The number of watts of a lighting design can be found in the specifications under power consumption.

More product details are available from the widget on product’s page. These include, for example, technical specification, drawings, installation manuals and images.

We are pleased to welcome architects, interior and lighting designers, as well as other trade partners. Please contact us on trade@moooi.com to enquire about setting up an account.