FAQ

If you have any question or need help,
you can contact us to assist you.

  • Payment Options

    • What payment methods can I use?

      You can use Credit Card, Visa, MasterCard, American Express, Maestro, iDeal, Paypal or Apple Pay

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  • Shipping and Return Options

    • How must does shipping cost?

      We offer Free Shipping on all orders over € 100, orders that do not meet the € 100 threshold are charged at € 7,50 flat rate shipping fee.

      Pick Up at our Brandstore is always free of charge.

       

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    • What is your return policy?

      If your ordered item does not meet your expectations, you have the option to return your order within 30 days of delivery.

      Returning your order is at your own costs, and the item must be in its original condition and packaging to be accepted.

      Returning your order at our brandstore is always free of charge!

      There are a few items that can’t be returned:

      • Clearance items
      • Gift cards
      • Made To Order items
      • Items marked “Non-Returnable” on the sale page
      • Items you have already assembled

      However, if your item is damaged or broken, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

      Please get in touch with our Customer Care team to discuss your return. They are happy to provide you with all the necessary details to complete your return. Please contact us on +31 762060700 or amsterdam@moooi.com.

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  • Technical Support

    • Trade Accounts

      • How can I get a Trade Account?

        We are pleased to welcome architects, interior and lighting designers, as well as other Trade partners. Please contact us on +31 762060700 or amsterdam@moooi.com to set up your account.

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